Start automating guest communication today
Handle every guest enquiry and reservation automatically.
Briick responds to booking requests, availability enquiries, and post-stay follow-ups across email, SMS, and WhatsApp — 24 hours a day, without adding headcount.
How the automation works
Guest makes an enquiry
An AI agent replies within seconds with accurate availability, pricing, and property details — personalised to the guest's specific request.
Briick responds instantly
An AI agent replies within seconds with accurate availability, pricing, and property details — personalised to the guest's specific request.
Reservation is confirmed
Once a booking is made, Briick sends a confirmation with all stay details, check-in instructions, and pre-arrival information automatically.
Pre-stay sequence runs
Briick follows up 48 hours before arrival with check-in details, local recommendations, and any upsell offers — without your team lifting a finger.
Automation works with
What changes when Briick handles your follow-up
Before Briick
Leads slip through while your team is busy
Guest enquiries go unanswered outside business hours
Staff spend hours on repetitive booking and check-in emails
Reservation details are communicated inconsistently
Pre-arrival follow-up gets skipped when the team is busy
Review requests are sporadic and low-conversion
After Briick
Every lead gets a response in minutes, automatically
Every guest gets an instant, accurate response — day or night
Booking confirmations and check-in info send automatically
Pre-arrival sequences run on schedule without staff input
Post-stay review requests go out at exactly the right time
Your team spends their time on guests, not inboxes
By the numbers
Average response time to guest enquiries
Of routine guest interactions handled without staff involvement
More 5-star reviews from automated post-stay follow-up
Works while you sleep
How it works. Set up once. Runs forever.
Connect your booking channels
Link your property management system, website contact form, email inbox, and messaging channels to Briick. No code required.
AI handles guest communication
Briick answers availability questions, confirms reservations, and manages pre-arrival communication in your property's voice and tone.
Automated sequences run around stays
Pre-arrival and post-stay workflows trigger automatically based on booking dates — upsells, check-in instructions, and review requests all handled.
Your team gets notified when it matters
Complex requests, complaints, or VIP guests are escalated instantly to your team with full conversation context — so nothing important gets missed.
FAQs
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Briick connects to major property management systems including RMS Cloud, Mews, and Little Hotelier, as well as booking channels like Booking.com, Airbnb, and direct website forms. If your platform isn't listed, Briick can connect via webhook or Zapier.
Yes. Briick captures special requests during the booking or pre-arrival flow and logs them directly into your PMS or CRM. Your team is notified of any requests that require action before the guest arrives.
Briick is transparent and introduces itself as an AI assistant. In practice, most guests simply appreciate the instant, helpful response. When a guest needs to speak with a human — for a complaint or complex request — the handover is immediate and fully briefed.
Briick sends a personalised post-stay message timed to arrive when guests are most likely to leave a review — typically 2 to 4 hours after checkout. The message links directly to your Google Business or TripAdvisor profile. Properties using this feature typically see a significant increase in review volume within the first 30 days.